Returns and Refund Policy

At Venduxa, we are committed to providing a fair and transparent solution for any issues with your order. Please review this policy carefully before placing your purchase.

Exchange Policy (Primary Resolution)

Our preferred solution for eligible order issues is to arrange an exchange.

If you receive an incorrect, damaged, or faulty item, you must contact us within 48 hours of delivery to report the issue.

To submit a claim, customers must provide:

Contact us within 48 hours of receiving the order
Clear video evidence showing the issue with the product
Order details, including your name and order number

You can submit your claim through:

Contact Page: https://venduxa.com/contact-us/

Important Information

To help us assess your request, clear photo or video evidence of the issue is required.

The video should clearly show the condition of the parcel and the product fault or damage.

Claims submitted without sufficient evidence may not be eligible for review.

Please note that claims reported after 48 hours of delivery may not be considered.

Once your claim has been reviewed and approved, we will arrange the exchange process accordingly.

Refund Policy

While our standard resolution is an exchange, refunds may be considered in certain circumstances where an exchange is not possible or appropriate.

Any refund requests will be reviewed on a case-by-case basis and handled according to the terms outlined in this policy.

Conditions for Refund

A refund request may be considered in the following situations:

The product received is incorrect, damaged, or faulty, and a valid claim is submitted within 48 hours of delivery.
The replacement product is unavailable and an exchange cannot be arranged.
A refund is approved as an alternative resolution instead of an exchange.

Important Note

All refund requests are subject to review and approval based on the circumstances of each case.

If a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on the payment provider.

Additional Conditions

Items must be unused and returned in their original packaging where applicable.
Claims submitted without sufficient evidence may not be eligible for review.
Venduxa reserves the right to decline claims that do not meet the requirements outlined in this policy.