Terms & Conditions

Effective Date: 01 July 2026

Welcome to Venduxa. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order or using our services.

If you do not agree with these terms, please do not use our website.

1. General Use

By using this website, you confirm that you are at least 18 years old, or that you are using the website with the permission and supervision of a parent or legal guardian.
You agree not to misuse our website, attempt fraudulent activity, or engage in any unlawful behaviour.
Venduxa reserves the right to refuse service, restrict access, or cancel orders where necessary.

2. Products & Information

We make every effort to ensure that product descriptions, images, and prices displayed on our website are accurate and up to date.

However, please note:

Minor variations in colour, appearance, or design may occur due to differences in screens and devices.
Product availability may change without prior notice.
We reserve the right to update, modify, or discontinue products at any time.

3. Orders & Confirmation

All orders placed through our website are subject to acceptance and confirmation by Venduxa.

Depending on the payment method used, additional verification may be required before an order is confirmed.

Venduxa reserves the right to cancel or refuse any order where fraudulent activity is suspected, incorrect information is provided, or contact details cannot be verified.

Providing inaccurate or false information may result in order cancellation and restrictions on future purchases.

4. Pricing & Payment

All prices displayed on our website are shown in GBP (£), where applicable.
We accept the payment methods available at checkout, including secure online payment options.
Prices, offers, and product availability may change at any time without prior notice.

5. Shipping & Delivery

Delivery times provided by Venduxa are estimates only and may vary due to courier delays, weather conditions, peak periods, or other circumstances outside of our control.

Venduxa is not responsible for delays caused by:

Incorrect or incomplete shipping information provided by the customer
Customer unavailability at the time of delivery
Courier or delivery partner operational issues

We will always aim to ensure orders are processed and delivered as smoothly as possible.

6. Returns, Exchanges & Refunds

All returns, exchanges, and refund requests are handled according to our official Returns & Refund Policy.

To be eligible for review:

Claims must be submitted within 48 hours of delivery.
Clear video evidence is required for damaged, faulty, or incorrect item claims.
All claims are reviewed and approved based on the specific circumstances of each case.

For full details, please refer to our Returns & Refund Policy.

7. Intellectual Property

All content available on this website, including text, images, logos, graphics, product information, and design elements, is the property of Venduxa unless otherwise stated.

This content may not be copied, reproduced, modified, distributed, or used without prior written permission.

8. Limitation of Liability

To the extent permitted by applicable law, Venduxa will not be liable for:

Indirect, incidental, or consequential losses
Losses resulting from misuse, improper handling, or incorrect use of products
Delays or issues caused by circumstances outside of our reasonable control

Customers are responsible for using products in accordance with any provided instructions and for ensuring that products are suitable for their intended use.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. We recommend reviewing our Privacy Policy to understand how we collect, use, and protect your information.

10. Modifications to Terms

Venduxa may update or modify these Terms & Conditions from time to time to reflect changes in our services, policies, or legal requirements.

Any updates will be published on this page. By continuing to use our website after changes are made, you agree to the updated Terms & Conditions.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

If you have any questions regarding these Terms & Conditions, please contact us through our official Contact page.